Contact
We as NoLuckNeeded want to provide you fast support. the answers to our most asked questions you can find below. Isn't the question you have answered? u can always contact us at nlnofficial@outlook.com
Customer Service
Returns and Exchange
Can i exchange a product?
When you return your order, you can also choose to exchange it for a different size. Once we receive your return, we will process it within 14 business days and send you the new item (if in stock). If the item is out of stock, we will always contact you by email.
Please note that you can only exchange an item once.
How can i return my order?
Once you have received your order from NoLuckNeeded, you have 30 days to return it.
Use your order number and the email address you used to place your order. Also include the return form (included in the package) that you received with your order. If you can't find it or threw it away, please send us an email so we can resend it to you!
The address you should return to is Duivenstraat 10, Heerlen, 6414VB.
Return conditions
You have 30 days after receiving your order to return your product(s).
The products must be unused, unworn and in original condition.
All labels and hangtags must still be attached to the product.
The products must be returned in the original packaging.
You will be responsible for paying for your own return shipping costs, unless otherwise stated.
You can easily return items to us within 30 days of receipt.
Donations and Charity
What is the Charity about?
War Child is an international charity working to help children living in (or coming from) war and armed conflict — to improve their mental health, safety, education and future
How will donations to charity be made?
We have told you about the donations to war child right?
Well it goes as follows, everything U spend with us we will donate 10% of it to
war child. This way we are all helping the world to be a better place.
How do i know the 10% goes to charity?
We regularly donate 10% of our gross revenue to War Child. This means that a fixed percentage of every sale is automatically reserved for this charity, regardless of our profit.
Donations are periodically transferred to War Child and recorded in our records. Where possible, we share:
the total amount donated per period;
a confirmation or report from War Child;
and mention this in our (annual) report or on our website.
We consciously choose War Child because of their proven impact, transparency, and focus on mental health support and education for children in war zones. By making this a permanent part of our revenue model, contributing is not a marketing campaign but a permanent responsibility.
Defects and Guarantee
What should I do if my item is broken?
If ur item is broken feel free to reach out to us through our E-mail, Our customer service team will take over from here and we will find a solution together.
How does the Guarentee work?
All our products are covered by the statutory warranty. This means that a product must meet your reasonable expectations as a consumer.
